Tel: 01733 688383
Peppercorn Close, Peterborough, PE1 2DU
Complete Care UK Services Limited is committed to meeting the needs of those people entrusted to our care. Usually we see no conflict between meeting the needs of Service Users and those of workers. Where such conflict exists, the needs of Service Users must take precedence.
About Complete Care
Our Philosophy of care
All people who live and work at the Home and all people who visit will be treated with respect at all times. *We aim to offer skilled care to enable people who live here to achieve their optimum state of health and well-being. *We uphold the human and citizenship rights of all who live work and visit here. *Individual choice and personal decision-making are the right of all Service Users and will be supported by all the people who work here.
About Us
Providing you with the best carers for the best care
Privacy
The care worker recognises your right to be left alone, undisturbed and free from intrusion and public attention. You have the right to privacy with regard to both your personal affairs and belongings. Written permission will be sought for access to your records.
Your rights to confidentiality will be safeguarded. The care worker will not disclose any personal information about you to a third party unless this has been agreed with you.
Consultation
You will be consulted about daily living arrangements and enabled to participate in discussions about any proposed changes to those arrangements. You will be fully involved in and fully informed with respect to the individual assessment of your support needs. You have a right to be involved in a careful and thorough assessment of your needs and wishes, and to be informed of the outcome.
Personal Choice
Your support worker will support you to exercise your personal choice in opportunities and lifestyle. The support worker will ensure that you are central to all decisions being made. If, for reasons of mental frailty, you are not able to participate fully in Service User Planning, consideration will nevertheless be given to your wishes, as far as these are expressed and are practical.